Shipping Policy
At Aigle Sports, we aim to make the delivery of your sports products convenient and reliable. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.
Delivery timelines shown on our website are estimates and may vary depending on the destination, courier availability, product availability, weather, public holidays, transportation conditions, and other circumstances outside our reasonable control.
1. Order Processing
Orders are generally prepared for shipment within 1–3 business days after successful order confirmation and payment, where applicable.
Orders may not be processed or dispatched on Sundays, public holidays, or other non-working days observed by our business or logistics partners.
During periods of high order volume, promotional campaigns, seasonal demand, or operational disruption, processing may take longer than the usual timeframe.
If a significant delay is expected, we may contact you using the contact information associated with your order.
2. Domestic Shipping within India
We provide delivery services to eligible locations within India through available courier and logistics partners.
Estimated Delivery Time
- Standard delivery: approximately 5–7 business days.
- Express delivery: approximately 2–4 business days where available.
The actual delivery period may be different depending on the delivery PIN code, courier network, product availability, weather, transportation conditions, and other operational factors.
3. International Shipping
International delivery may be available for selected products and destinations. Availability can depend on the product type, dimensions, weight, destination country, courier restrictions, and applicable export or import requirements.
International orders may be shipped to destinations including, where available, countries such as the United States, Canada, Australia, UAE, Saudi Arabia, and other eligible locations.
International delivery generally takes approximately 10–15 business days after dispatch, although actual delivery times may vary by destination.
Shipping charges for international orders may depend on factors such as product dimensions, weight, destination, shipping service, and applicable logistics charges. The final shipping cost, where available, will be displayed during checkout or communicated before shipment.
4. Shipping Charges
Shipping charges may vary depending on the delivery location, order value, product dimensions, weight, selected shipping service, and other applicable factors.
Where shipping charges are calculated automatically, the applicable amount will be displayed during checkout before the order is completed.
Additional charges may apply to certain remote locations, special delivery services, oversized products, or international shipments.
5. Shipment Confirmation and Tracking
Once your order has been handed over to the applicable delivery partner, shipment information may be provided through email, SMS, account notifications, or other available communication methods.
Where tracking is available, you may receive a tracking number or tracking reference that can be used to monitor the shipment.
Tracking information may take some time to become active after the shipment is registered with the courier. In some cases, updates may be delayed because of courier system updates or transportation conditions.
6. Delivery Delays
Delivery estimates are provided for guidance and do not represent a guaranteed delivery date unless specifically stated otherwise.
Delays may occur because of circumstances including:
- Severe weather conditions.
- Public holidays or regional closures.
- Transportation or logistics disruptions.
- High courier volume.
- Incorrect or incomplete delivery information.
- Remote or difficult-to-service locations.
- Customs or import procedures for international shipments.
- Government restrictions or regulatory requirements.
- Events outside our reasonable control.
We will make reasonable efforts to assist with shipment-related issues when tracking information or courier support is available.
7. Customs, Duties and Import Charges
International shipments may be subject to customs duties, import taxes, local charges, clearance fees, or other charges imposed by the destination country.
Unless specifically stated otherwise at the time of purchase, such charges are not included in the product price or standard shipping charge and may be payable by the customer.
Customers placing international orders are responsible for understanding the import requirements and potential charges applicable in their destination country.
Customs processing may also increase the overall delivery time.
8. Damaged Shipments
Please inspect the package as soon as reasonably possible after delivery.
If the package or product appears damaged, please contact us promptly and provide photographs of:
- The damaged product.
- The outer shipping package.
- The shipping label.
- Any visible damage to the packaging.
Please retain the original packaging and product until the matter has been reviewed. This may be necessary for investigation, courier claims, replacement, or other resolution procedures.
Where appropriate, we may coordinate with the delivery partner and determine the applicable resolution under our Return, Refund and Cancellation Policy.
9. Lost or Missing Shipments
If tracking information indicates that a shipment has been delivered but you have not received it, or if the shipment appears to be delayed or missing, please contact us with your order and tracking details.
We may coordinate with the applicable courier or logistics provider to investigate the shipment status.
Resolution of a lost shipment may depend on the courier investigation, shipment status, insurance or claim procedures, and applicable terms.
10. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a complete and accurate shipping address, including the correct name, phone number, PIN code, house or building information, and any other details required for delivery.
If a shipment cannot be delivered because the address or contact information provided by the customer is incorrect or incomplete, additional delivery charges, re-shipping charges, or other applicable costs may be the customer's responsibility.
Please contact us as soon as possible if you identify an error in your delivery information after placing an order.
11. Missed Deliveries
Courier partners may attempt delivery according to their own operational procedures. If a delivery attempt is unsuccessful because the recipient is unavailable, the courier may make another attempt or follow its standard undelivered-shipment process.
Customers should cooperate with the courier where additional delivery confirmation or information is required.
12. Shipping Restrictions
Certain products or destinations may not be eligible for shipping because of courier limitations, product characteristics, government regulations, customs requirements, or other logistical restrictions.
If a selected product cannot be shipped to the delivery location provided, we may contact the customer to discuss an available alternative or applicable order resolution.
Delivery availability shown during checkout may also vary according to the PIN code or destination entered by the customer.
13. Delivery to Remote Locations
Deliveries to remote, rural, restricted, or difficult-to-service locations may take longer than standard delivery estimates.
Additional shipping charges may apply where the courier or logistics provider imposes special delivery fees.
14. Product-Specific Shipping Requirements
Certain sports equipment may require special packaging or handling because of its size, shape, weight, or material.
Products such as cricket bats, sports kits, equipment, or other oversized items may have shipping requirements or charges that differ from smaller products.
Any applicable special shipping information will be communicated through the product page, checkout, order confirmation, or customer support where relevant.
15. Delivery and Return Policy
Delivery-related issues do not automatically qualify an order for cancellation or refund. Returns, replacements, exchanges, and refunds are handled according to our Return, Refund and Cancellation Policy.
Customers should review that policy for information regarding eligible returns, damaged products, incorrect products, replacements, and refunds.
16. Shipping Policy Updates
We may revise this Shipping Policy when our delivery arrangements, courier services, products, business operations, or applicable requirements change.
The latest version will be published on this page with the corresponding Last updated date.
17. Contact Us
For questions about shipping, delivery status, tracking, or other delivery-related matters, please contact us using the information below.
GST number: 09AAPFC8155M1ZO