Return, Refund and Cancellation Policy
At Aigle Sports, we want you to have a smooth and reliable shopping experience. This policy explains the conditions under which an order may be cancelled, returned, exchanged, replaced, or refunded.
Because sports products may differ in size, specifications, material, condition, customization, and intended use, customers should review the product information carefully before placing an order.
1. Return Window
Eligible products may be requested for return within 2 days from the date of delivery. Return requests submitted after this period may not be accepted unless the issue is covered by a specific warranty, product defect, or applicable consumer protection requirement.
The return period is calculated from the date on which the order is shown as delivered by the applicable delivery service.
2. Conditions for Accepting a Return
A product may qualify for return when it meets the applicable conditions below:
- The return request is submitted within the applicable return period.
- The product has not been used, played with, washed, altered, or damaged after delivery.
- The product is returned with its original packaging, labels, tags, and accessories where applicable.
- The product is in a condition suitable for resale, except where the return is due to a defect or incorrect item.
- Proof of purchase or the relevant order details can be provided.
Products that do not satisfy the applicable return conditions may be rejected after inspection.
3. Products That May Not Be Returnable
Certain products may not qualify for return or exchange because of their nature, customization, condition, or usage. These may include:
- Personalized or customized sports products.
- Cricket bats or other equipment modified according to a customer's specific request.
- Products with engraving, printing, or other customization.
- Products that have been used, played with, washed, or altered.
- Products damaged after delivery due to improper handling or use.
- Products specifically identified as non-returnable on the product page.
- Clearance, final-sale, or specially discounted products where a non-returnable condition has been stated.
If a product is defective, damaged during delivery, or incorrectly supplied, the applicable issue may be considered separately from the normal return conditions.
4. Damaged, Defective or Incorrect Products
If you receive a product that appears damaged, defective, or different from the item you ordered, please contact us as soon as possible and preferably within 2 days of delivery.
To help us investigate the issue, we may request:
- Order number or order reference.
- Photographs of the product.
- Photographs of the outer packaging and shipping label.
- A brief explanation of the problem.
- Additional information or video evidence where reasonably required.
After reviewing the information, we may offer an appropriate resolution, which may include replacement, exchange, repair, refund, or another suitable solution depending on the circumstances and availability of the product.
5. How to Request a Return
To request a return, please contact us using the contact details provided at the end of this policy.
Your request should include:
- Order number.
- Name and contact details used for the order.
- Name of the product you wish to return.
- Reason for the return.
- Photographs or other supporting information where required.
Do not send a product back before receiving return instructions from us. Unauthorised returns may not be processed.
6. Return Approval and Inspection
A return request is not considered finally approved until the returned product has been received and inspected, where inspection is required.
During inspection, we may verify the product's condition, packaging, accessories, serial numbers or other identifying information where applicable.
If the returned item does not satisfy the applicable return conditions, we may decline the return or adjust the refund according to the circumstances.
7. Refunds
When a return is approved and a refund is applicable, the refund will normally be processed using the original payment method or another appropriate method where necessary.
The time required for the amount to appear in your bank account or payment account can vary depending on the payment provider, bank, card issuer, or other financial institution.
Any applicable deductions, charges, or adjustments will be communicated where relevant before the refund is completed.
8. Situations Where a Refund May Be Reduced or Declined
A refund may be reduced, adjusted, or declined where permitted by applicable law, including situations such as:
- The product has been used or played with.
- The product has been damaged after delivery.
- Original packaging, accessories, tags, or components are missing.
- The product has been modified or customized after purchase.
- The return request does not satisfy the applicable return conditions.
- The product was identified as non-returnable at the time of purchase.
9. Refund Not Received
If a refund has been confirmed by us but the amount has not appeared in your account, please first check your payment account or bank statement.
If the amount is still not reflected after the applicable processing period, contact us with your order details so that we can help track the refund status.
10. Exchanges and Replacements
An exchange or replacement may be considered when a product is defective, damaged during delivery, incorrectly supplied, or otherwise qualifies under our return conditions.
Exchanges are subject to product availability. If the requested replacement is not available, we may provide another appropriate resolution, which may include a refund.
Customized or personalized products generally cannot be exchanged because they are prepared according to the customer's specific requirements, except where required by applicable law or where the product is defective or incorrectly supplied.
11. Return Shipping
Where a return is requested because the customer has changed their mind or selected an incorrect size, model, or product, the applicable return shipping cost may be the customer's responsibility.
Where the return is caused by an incorrect, defective, or damaged product supplied by us, we will determine the appropriate shipping arrangement after reviewing the issue.
Customers should use the return method or courier instructions provided by us where applicable. We may not be responsible for products lost or damaged during an independently arranged return shipment.
12. Return Packaging
Customers returning an eligible product should pack the item securely to reduce the risk of damage during transportation.
Where possible, the original product packaging should be retained until the return process has been completed.
13. Order Cancellation
A customer may request cancellation of an order within 2 hours of placing the order.
Cancellation requests received after the order has entered processing, been packed, or been handed over for shipment may not be accepted.
If an eligible cancellation is approved after payment has already been collected, the applicable refund will be initiated using the relevant payment method.
14. Delivery Refusal and Undelivered Orders
Customers should provide a complete and accurate delivery address and remain available to receive the shipment where required.
If an order is returned to us because of an incorrect address, repeated delivery failure, refusal to accept the shipment, or other circumstances attributable to the customer, additional shipping or handling costs may apply where permitted.
15. Product-Specific Conditions
Some sports products may have additional return conditions because their performance, fit, condition, or suitability can be affected by use.
Customers should review the product description, specifications, size information, customization options, and any product-specific return information before completing a purchase.
16. Policy Changes
We may modify this Return, Refund and Cancellation Policy when our products, services, business procedures, or applicable requirements change.
Any revised version will be published on this page with an updated Last updated date.
17. Contact Us
If you have questions about a return, replacement, exchange, refund, or cancellation, please contact us using the information below.
GST number: 09AAPFC8155M1ZO