Privacy Policy
At Aigle Sports, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, create an account, place an order, contact us, or otherwise use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We May Collect
Depending on how you use our website, we may collect information that is reasonably required to provide our products and services.
1.1 Information You Provide
When you create an account, place an order, contact us, submit a review, or use other features of our website, we may receive information such as:
- Full name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Account information
- Order and purchase details
- Product preferences or information you provide to us
- Messages, enquiries, feedback, reviews, or other information you voluntarily submit
We only request information that is reasonably required for the relevant purpose.
1.2 Payment Information
Payments made through our website may be handled by third-party payment processors or other payment service providers.
Depending on the payment method selected, you may provide payment-related information directly to the applicable payment provider. We do not intentionally collect or store sensitive payment credentials such as your card PIN, banking password, or UPI PIN.
Payment providers may process information according to their own terms and privacy practices.
1.3 Technical and Usage Information
When you access our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referring pages or sources
- General interaction with our website
- Technical information required for website security and operation
This information helps us maintain, secure, and improve our website.
2. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential functionality and improve your browsing experience.
Cookies may help us to:
- Keep certain website functions working correctly.
- Remember preferences or session information.
- Understand how visitors use our website.
- Improve website performance.
- Detect unusual or potentially fraudulent activity.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of some website features.
3. How We Use Your Information
We may use information collected through our website for the following purposes:
3.1 Processing Orders
We may use your information to:
- Confirm and manage your orders.
- Process payments through applicable payment providers.
- Generate invoices and order records.
- Arrange shipping and delivery.
- Provide order-related notifications.
- Handle cancellations, returns, replacements, and refunds where applicable.
3.2 Customer Service
We may use your information to respond to enquiries, resolve order issues, provide assistance, and communicate with you about products or services you have requested.
3.3 Account Management
If you create an account, we use relevant information to maintain your account, authenticate access, and provide account-related features.
You are responsible for keeping your account credentials secure and should notify us if you believe your account has been accessed without authorization.
3.4 Website Improvement
We may analyze technical and usage information to understand how our website performs and how customers interact with it. This may help us improve website functionality, product presentation, navigation, and the overall customer experience.
3.5 Security and Fraud Prevention
Information may be used to identify, investigate, prevent, or respond to fraudulent transactions, unauthorized activities, security incidents, or misuse of our website.
3.6 Legal and Business Requirements
We may process information when necessary to comply with applicable laws, regulations, legal proceedings, government requests, accounting requirements, or other legitimate business obligations.
3.7 Marketing Communications
Where permitted and where appropriate, we may contact you about products, offers, promotions, or other updates that may be relevant to you.
You may request to stop receiving promotional communications by using the available unsubscribe option or by contacting us.
4. How We May Share Information
We do not sell your personal information as a standalone business activity. However, information may be shared with selected third parties when reasonably necessary to operate our business and provide services to you.
4.1 Payment Service Providers
Payment-related information may be processed by payment gateways or other payment providers selected for transactions made through our website.
4.2 Shipping and Delivery Partners
We may provide necessary customer and order information to courier, logistics, and delivery partners so that your purchases can be delivered to the address you provide.
4.3 Technology and Service Providers
We may use external service providers for website hosting, infrastructure, security, analytics, communications, customer support, or other technical services.
Such providers may process information only as required to perform their services for us.
4.4 Legal or Regulatory Authorities
We may disclose information where we reasonably believe disclosure is required by applicable law, court order, government authority, regulatory requirement, or legal process.
4.5 Business Transactions
If our business undergoes a restructuring, merger, acquisition, sale of assets, or similar transaction, relevant information may be transferred as part of that transaction, subject to applicable legal requirements.
5. Information Security
We take reasonable measures to protect information handled through our website from unauthorized access, alteration, misuse, loss, or disclosure.
However, internet-based services cannot be guaranteed to be completely secure. You should also take appropriate precautions to protect your account credentials and devices.
If you suspect unauthorized activity involving your account, please contact us as soon as possible.
6. Data Retention
We retain personal information for the period reasonably required for the purposes for which it was collected, including order processing, customer support, accounting, record keeping, dispute resolution, security, and compliance with applicable legal requirements.
When information is no longer required, we may delete, anonymize, or otherwise securely dispose of it in accordance with applicable requirements.
7. Your Choices and Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including the ability to:
- Request access to certain personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of information where legally permitted.
- Withdraw consent where processing is based on consent.
- Opt out of certain promotional communications.
- Raise a concern regarding the handling of your information.
Some requests may be subject to legal, contractual, security, or record-keeping requirements.
To make a privacy-related request, please contact us using the contact information provided at the end of this policy.
8. Third-Party Websites and Services
Our website may contain links to or integrate with services operated by third parties, including payment providers, logistics companies, social media platforms, analytics services, or external websites.
When you access a third-party service, its own terms and privacy policy may apply. We are not responsible for the privacy practices, security, content, or policies of independent third-party websites or services.
9. Customer Reviews and Submitted Content
If you submit a product review, photograph, feedback, enquiry, comment, or other material to our website, we may use the information necessary to display, moderate, respond to, or manage that submission.
You should avoid including unnecessary personal or confidential information in publicly visible reviews or other content.
We may remove or restrict content that is unlawful, misleading, abusive, offensive, irrelevant, fraudulent, or otherwise inappropriate.
10. Children's Privacy
Our website is intended for general customers and is not specifically designed to collect personal information from children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If we become aware that information has been collected in circumstances where it should not have been, we may take appropriate steps to remove or restrict that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website functionality, technology, services, or applicable legal requirements change.
When changes are made, the revised version will be published on this page together with a new Last updated date.
You should review this page periodically to remain informed about how we handle personal information.
12. Contact Us
If you have questions about this Privacy Policy, want to make a privacy-related request, or have concerns about how your information is handled, you can contact us using the details below.
GST number: 09AAPFC8155M1ZO